How to Open a Support Ticket in WHMCS
Need help with your services? Opening a support ticket ensures your request goes straight to the right team. Here’s how to create one in just a few steps.
Step 1 – Log In to the Client Portal
Go to the client portal login page and sign in with your email and password.
https://dashboard1.localistfreewebsite.nz/masteradmin/login.php
Step 2 – Navigate to Support → Tickets
Once logged in, open the navigation menu.
Click Support, then select Tickets.
Step 3 – Click Open New Ticket
On the Tickets page, click the Open New Ticket button.
Step 4 – Choose a Department
Select the department that best matches your request (for example, Billing, Technical Support, or Sales).
This ensures your ticket goes to the right team.
Step 5 – Fill in the Ticket Details
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Subject: A short description (e.g., “Invoice payment issue”).
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Message: Provide details about your issue or request.
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Attachments (Optional): Upload screenshots, error messages, or documents.
Step 6 – Submit the Ticket
Click Submit to send your request.
You’ll see a confirmation page with your ticket number. You’ll also receive an email copy of your ticket.
{INSERT SCREENGRAB of confirmation message}
Additional Notes
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You can check the status of your ticket anytime by going back to Support → Tickets.
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Replies from support will be visible both in the client portal and in your email.
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For urgent issues, always mark your ticket with the appropriate priority level.
